Helpful Follow-Up and Ongoing Support

After our initial appointment, I had a few follow-up questions and called the office not knowing who I’d get. Joanne answered and immediately took the time to pull up our file and understand what we were asking about.

What I appreciated was that nothing felt rushed. She explained things clearly and made sure we were comfortable with the next steps, even when the questions were minor. It felt like we were talking to someone who actually knew the details, not just reading from a screen.

That kind of support makes a big difference after a service visit. It gave us confidence that help is there if we need it again.

— Brian K., Kitchener