OwnersLondon & Southwestern Ontario
Air purifier repair, service, and parts
We repair, service, and supply parts for air purifiers across London and Southwestern Ontario, and have done so since 1999 — portable units, whole-home systems, and the electronic air cleaners that have been running in homes here for twenty years. Tell us the model and what it is doing, and we will tell you what it needs.
- Serving Southwestern Ontario since 1999
- 4.9 from 2,300+ Google reviews
- Portable, whole-home, and electronic air cleaners
- Filters and lamps shipped across North America
How a visit works
What an air purifier repair or service visit covers
Three things happen on every visit, in this order.
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We look at it, at your house
We open the unit and check the lamp, the collection cell, and the filters — plus how it is installed and where it sits in the airflow. A system fitted badly fifteen years ago will underperform no matter how new the filter is.
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Small jobs happen there and then
A filter change, a lamp, a cell that needs rinsing, a check that it is running as it should. That is done on the spot and the unit stays where it is.
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Real work comes back with us
Anything past a clean and a consumable goes back to our shop, where the parts, the tools, and the bench are. Nothing leaves your house without you knowing, and we tell you what we think it needs before it goes.
Ready to book a service visit? Call (519) 686-3595.
What we work on
Air purifiers and systems we repair and service
Residential and light commercial equipment across London and Southwestern Ontario.
If you are not sure which of these your system is, ask anyway. We keep working on equipment long after it has left the catalog — a unit we fitted in 2003 is still a unit we know.
- Whole-home, duct-mounted purifiers
- Portable and room units
- True HEPA filtration systems
- UV-C and photocatalytic (PCO) systems
- Electronic air cleaners and electrostatic cells
- Furnace and HVAC filtration
- HRVs and ERVs
- Humidifiers and dehumidifiers
Not sure what you have?
Parts and service for RespirAide, Platinum, Saviair, and MedicAir
If you inherited a system with the house, or yours has been running quietly for fifteen years, start here.
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Portable · parts and filters stocked
RespirAide 200T, 300T, and 400T
Filters and parts are interchangeable across the RespirAide models.
RespirAide parts and service -
Duct-mounted · lamps stocked
Platinum Carbon UV
We no longer sell the system, but the lamps are on the shelf and our technicians still service it.
Details and service -
Duct-mounted · lamps stocked
Platinum PCO
No longer sold, but the lamps are stocked and we still service it. It takes the same lamp as the Carbon UV.
Details and service -
Duct-mounted · current system
Platinum PURE
Compact duct-mounted UV-C and PCO, and the system that replaced the Carbon UV. It takes a different lamp from the PCO and the Carbon UV.
Details and service -
Portable · current system
MedicAir® Pro
The current portable, all-in-one: pre-filter, HEPA, carbon, and a UV-C and PCO chamber in one cabinet.
Details and service -
Portable · filters stocked
Saviair 5000
Filters we have, but several mechanical parts are no longer manufactured, so a repair is not always possible.
Saviair filters and manuals
Previous models
Photos, model names, and what is still stocked for each — Platinum PCO and Carbon UV, the RespirAide series, and the Saviair 5000.
See previous modelsSystems we sell now
If a repair no longer makes sense, the current line-up is on the air purifiers page, and we will talk about a trade-in allowance on what you already own.
Filters, lamps, and consumables
Replacement filters and UV lamps for your air purifier
Most of what a system needs is a part, not a technician.
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UV lamps
The Platinum PCO and the Platinum Carbon UV take the same replacement lamp, so one part covers both. The Platinum PURE is the exception — it takes a different one.
Shop UV lamps -
Filters
HEPA, carbon, and pre-filters for current systems and for the whole RespirAide series. Filters and parts are interchangeable across the RespirAide models.
Shop air purifier filters -
Cell cleaner
For the washable collection cells in the electronic units. A clean cell is the single biggest thing you can do for one of these yourself.
Order online
Shipped anywhere in North America
Service visits are within the area we install in. Filters, lamps, and parts we ship anywhere in North America — so if you have moved away, your system can still be kept running.
Not sure which part fits? Call (519) 686-3595.
Do it yourself
Between visits: electronic air cleaner maintenance
The electronic collection cells in the RespirAide and Saviair units are washable, and doing it on schedule is most of what keeps them working. We publish the full instructions rather than holding them back — a customer who maintains their own unit still calls us when it needs a part.
Common questions
Air purifier repair and service questions
Do you repair air purifiers, or only service them?
Both. A good share of what arrives as “it has stopped working” turns out to be a filter, a lamp, or a clogged collection cell — that is a service call, and it is the cheaper outcome for you. Where something has genuinely failed we repair it, provided the part is still manufactured. On electronic air cleaners in particular we have been at this long enough to know which faults are worth chasing and which are not.
How far do you travel for a service visit?
The same area we install in, across Southwestern Ontario. Parts are a different matter: filters, lamps, and consumables we ship anywhere in North America. If you have moved away from the area, or bought a home with one of our systems already in it, you can still get what it needs.
My unit is fifteen years old. Is it still worth servicing?
Frequently it is. Most of what comes in needs a filter, a lamp, or a clean rather than a repair. Where a unit genuinely is past it — usually because a mechanical part is no longer manufactured — we will tell you that instead of selling you a visit.
How often does a system need attention?
It depends on the system and the household. UV lamps lose output gradually and are generally changed once a year. Filters vary a great deal: a carbon filter in a home with smokers or pets is doing far more work than the same filter in a quiet house. Ask us and we will suggest an interval that matches your home, not a generic one.
Do you still have parts for discontinued models?
For most of them. Lamps for the Platinum PCO and Platinum Carbon UV are stocked, and filters and parts for the whole RespirAide series are on the shelf. The main exception is the Saviair 5000: filters we have, but several mechanical parts are no longer manufactured, so a repair is not always possible.
Can I maintain it myself between visits?
Yes, and on the electronic units you should. The collection cells in the RespirAide and Saviair systems are washable, and keeping them clean is most of what keeps those units working. We publish the step-by-step instructions rather than holding them back.
What should I have ready when I get in touch?
The model name, roughly when it was installed, and what it is doing now — a noise, a smell, a light that will not clear, or simply nothing at all. A photo of the unit or the label is just as good if the name has worn off.
Book air purifier service
Tell us the model and what it is doing.
Most of what comes in needs a filter, a lamp, or a cleaning rather than a repair — and we will tell you honestly when a unit is past the point of being worth it.
- Serving Southwestern Ontario since 1999
- 4.9 from 2,300+ Google reviews
Rather talk to someone?
You speak to a real person, not a queue.
Only need a filter or a lamp? Order filters and lamps