Return Policy

Last Update: February 7, 2022

The Return Policy describes the Platinum Air Care (“Platinum Air Care”, “we”, “us” or “our”) return policy regarding purchases made on this website and associated domains of www.platinumaircare.ca, or from online Third-Party Services (such as Amazon, Facebook, and Google) regarding the merchant services of Platinum Air Care. By using Our Services you agree to our Terms and Conditions, and/or Other Policies that are applicable.

If you have questions regarding our Return Policy, please contact us immediately and we can answer your questions directly.

Pricing

All prices are subject to change or withdrawal without notice. All prices in the online catalog or quoted do not include HST or other sales tax.

Special Order Items

Special order items may require additional delivery time. You will be notified of any items that are deemed special orders before shipping. You will be notified of the approximate delivery time before the order is processed.

Cancellation Period

The Cancellation Period consists of two statuses of your order.

1. After Purchase and Before Delivery:

The Cancellation Period after purchase and before delivery is unlimited until the order has been shipped.

2. After Purchase and After Delivery:

The Cancellation Period after purchase and after delivery is the standard 30 days. Cancellation is only valid if the product or service was unused and in the condition it was sent. The cost of the return is solely on the purchaser unless otherwise agreed upon with Platinum Air Care.

Cancellation Period - Special Cases:

If the Cancellation Period exceeds 30 days after purchase and after delivery, you must contact us directly and we may be able to help.

Method of Refund

Refunds would be made to the same form of payment originally used to make the initial payment. In some cases, you may also opt for store credit. Unless otherwise discussed with Platinum Air Care, the refund is made after goods have been returned. Returnable items may be subject to a 20% restocking fee and special order items may not be returnable.

Damaged and Defective Goods

In the unfortunate circumstance that your delivered goods were damaged or defective, Platinum Air Care will make efforts to replace your goods at our expense and handle the damage claim with the shipping company. Adequate proof of defect or damage must be sent to service@platinumaircare.ca

Incorrect Goods

Platinum Air Care deals with unique goods; therefore our selection is limited to prevent errors in your order. In this case, Platinum Air Care is not responsible for the cost of the return, and the standard Cancellation Period would apply. The customer may only return goods if the product was unused and in the same condition it was sent within the 30-day period.

How To Request Replacement, Return or Refund

This process may vary when using a Third-Party site, however, you may always call or email us directly by clicking here, and we can help you with the status of your order, regarding Replacement, Return, or Refund.

Returning Goods

Platinum Air Care may arrange to pick up the goods directly if our technicians are in the area. Customers may also return the goods directly to our office location directly.

When using a mailing courier, Platinum Air Care will discuss with the customer the best method for them to make the return. For example, we may email or mail the customer a pre-paid Canada Post delivery shipping label for them to use.

In cases where the return is not the responsibility of Platinum Air Care, we must process the refund after the products have been safely received by Platinum Air Care.

Updates

We may update our Return Policy from time to time. When we make changes, we’ll update the “Last Update” at the top of the Return Policy and post it on our sites. We encourage you to check back periodically to review this Return Policy for any changes since your last visit.